Data Deletion.

You may ask us to delete the personal data we hold about you, including your account profile, workspace or organisation configuration, content you have submitted, and associated metadata. Where you have linked our service to a third-party platform, this request covers the personal data we hold; it does not cover data held by that platform under its own terms.

Some data may be retained after deletion where we are required or permitted to keep it under applicable law (for example, tax, accounting, fraud-prevention, or other record-keeping obligations), or where it is necessary to enforce our rights. Retained data is isolated and used only for those limited purposes.

Email privacy@heyjane.io from the email address associated with your account, with the subject line Data Deletion Request. Please include:

• your full name and the email on the account;
• the workspace or organisation identifier shown in your account settings, if applicable;
• a brief statement confirming you are the account holder and want your data deleted.

We may need to verify your identity before processing the request. Once verified, we will delete the data, or remove the means by which it can be associated with you, and confirm the outcome by email.

We respond to deletion requests as soon as reasonably possible. If we cannot complete the request within 30 days of receiving it, we will inform you in writing of the time by which we will respond.

Once processed, deletion cannot be undone by us. After deletion you will lose access to your account, and we will no longer be able to provide the service to you. Residual copies in routine system backups are purged on the standard rotation. If you sign up again later, you will start with a fresh account.

For any questions about this process or our data practices, see our Privacy Notice or write to privacy@heyjane.io.