Terms of Service.

heyjane.ioprovides a WhatsApp-native AI agent (“Jane”) that helps small and medium retail businesses (each, a “Venue”) communicate with their own customers over WhatsApp. A Venue connects its own WhatsApp business number to the service; the service does not provide a WhatsApp number of its own. Once connected, the agent may answer customer questions, take orders, and escalate a conversation to the Venue's staff when it cannot, or should not, handle it alone.

These Terms of Service constitute a binding agreement between you (or the entity you represent) and heyjane.io. By accessing, signing up for, or using the service in any manner, you agree to these terms and to our Privacy Policy. If you accept on behalf of an organisation, you represent that you have the authority to bind that organisation, and references to “you” mean both you personally and that organisation.

You must be at least 18 years old to use the service. You agree to provide accurate, current, and complete information at sign-up and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorised by you. You must notify us promptly of any unauthorised use.

New workspaces receive a 14-day free trial of paid features from the date of sign-up. Access to paid features beyond the trial requires an active, paid subscription. Fees, billing periods, and the scope of each plan are set out in the service. Subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled in accordance with the service's cancellation procedure. All subscription billing is processed through Stripe, our payment provider; we do not store your full card details.

We may, at our discretion, offer trials on different terms, or extend, shorten, suspend, or terminate any trial at any time, with or without notice. At the end of a trial, the workspace will revert to a non-paid state unless a paid plan has been activated.

All fees are exclusive of taxes, and you are responsible for any taxes, duties, or levies arising from your use of the service or your subscription. We may change fees at any time on notice given through the service or by email; revised fees take effect at the start of your next billing period.

All fees are non-refundable. We do not provide refunds, credits, or pro-rated reimbursements, including for partial subscription periods, downgrades, or unused portions of a billing cycle, except where expressly required by applicable law. If a payment fails, we may suspend, restrict, or terminate your access without notice. Payment processing is provided by our payment provider under their own terms; we are not liable for any act, omission, or failure of the processor.

You must not, and must not permit any third party to:

• use the service for any unlawful, harmful, or fraudulent purpose;
• infringe, misappropriate, or violate any third-party right, including intellectual property, privacy, publicity, or contractual right;
• attempt to access any account, workspace, system, or data without authorisation;
• probe, scan, reverse-engineer, decompile, disassemble, or attempt to derive source code or trade secrets from the service, except to the extent expressly required by applicable law;
• transmit any virus, malware, worm, trojan, or other harmful code, or any spam, phishing, or unsolicited communications;
• use the service to send unsolicited bulk messages, or messages a recipient has not consented to receive, over WhatsApp;
• connect a WhatsApp number you are not authorised to use, or use the service in a way that violates WhatsApp's (Meta's) own terms of service, business or commerce policies, or messaging limits for that number — compliance with WhatsApp's terms for your connected number is your responsibility, not ours;
• scrape, harvest, mass-export, train AI models on, or otherwise extract data from the service in a manner inconsistent with ordinary use;
• interfere with or disrupt the integrity, performance, or availability of the service or any infrastructure used to provide it;
• use the service to develop or operate a product or service that competes with us;
• misrepresent your identity or affiliation with any person or organisation.

We may investigate any suspected violation and take any action we consider appropriate, including suspending or terminating your account, removing content, and reporting to law enforcement, in our sole discretion and without notice or liability to you.

If you are a Venue, your customers' personal data that passes through the service (WhatsApp message content, phone numbers, profile names, and order details) is processed under this section. As between you and us, you are the controller of that data — you decide why and how it is collected and used — and we act only as a data intermediary, processing it solely on your documented instructions (as reflected in your use of the service) and only to provide the service: reading, routing, and replying to messages, taking orders, and escalating conversations to you.

• We will not use your customers' personal data for any purpose other than providing the service to you, and will not disclose it except to sub-processors engaged to help deliver the service or as required by law.
• We implement appropriate technical and organisational security measures to protect your customers' personal data, including tenant-level data isolation between Venues.
• We may engage sub-processors in categories including cloud database hosting, authentication, payment processing, email delivery, and AI / large-language-model inference, and remain responsible for their compliance with this section.
• Where reasonably able, we will assist you in responding to requests from your customers relating to their personal data, and will delete or return that data on termination of your account except where we are required or permitted to retain it by law.

You are solely responsible for your own compliance with the PDPA or other applicable law toward your customers, including obtaining any consent needed to message them over WhatsApp through the service. This section, together with the rest of these terms, is the data processing agreement between you and us for that data.

The service, including all software, content, design, trademarks, and documentation, is owned by heyjane.io and its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the service in accordance with these terms. We reserve all rights not expressly granted. Nothing in these terms transfers any intellectual-property right to you.

You retain ownership of content you submit to the service. You grant us a worldwide, perpetual, irrevocable, royalty-free, fully-paid, sublicensable, and transferable licence to host, store, reproduce, modify, create derivative works of, communicate, publish, and display that content solely as required to operate, provide, and improve the service. Any feedback, suggestion, or idea you provide to us about the service may be used by us without restriction or compensation.

We may suspend, restrict, or terminate your access to the service, in whole or in part, at any time, for any reason or no reason, with or without notice, and without any liability to you. You may terminate your account at any time through the service or by notifying us in writing. On termination, your right to use the service ceases immediately, all fees paid are non-refundable, any outstanding amounts become immediately due and payable, and the provisions of these terms that by their nature should survive termination shall survive (including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution).

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. NO ADVICE OR INFORMATION OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

You are solely responsible for your use of the service, for any content you submit, and for backing up your own data. We are not obliged to retain or return any content following termination.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HEYJANE.IO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU ACTUALLY PAID US FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) S$100. THIS LIMITATION IS A FUNDAMENTAL ELEMENT OF THE BARGAIN BETWEEN THE PARTIES AND APPLIES EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. EACH PROVISION OF THESE TERMS THAT LIMITS LIABILITY OR DISCLAIMS WARRANTIES IS INTENDED TO BE SEVERABLE AND INDEPENDENT OF EVERY OTHER PROVISION.

You agree to defend, indemnify, and hold harmless heyjane.io, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees on an indemnity basis) arising out of or related to: (a) your use of or inability to use the service; (b) any content you submit, transmit, or make available through the service; (c) your violation of these terms; (d) your violation of any law or third-party right; or (e) any dispute between you and any third party. We may, at our option, assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate with our defence.

These terms are governed by the laws of Singapore, without regard to conflict-of-law principles. Any dispute, controversy, or claim arising out of or in connection with these terms or the service, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules in force at the time. The seat of arbitration shall be Singapore, the tribunal shall consist of a sole arbitrator, and the language of arbitration shall be English. The arbitral award shall be final and binding on the parties.

CLASS-ACTION AND JURY-TRIAL WAIVER. To the fullest extent permitted by law, you and we each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.

Notwithstanding the foregoing, we may seek interim, injunctive, or equitable relief in any court of competent jurisdiction to protect our intellectual property, confidential information, or other legitimate interests. Nothing in this clause restricts your right to lodge a complaint with the Personal Data Protection Commission of Singapore in respect of any personal-data matter, or to bring any claim that cannot lawfully be subject to arbitration.

Any claim arising out of or related to these terms or the service must be brought within twelve (12) months after the cause of action arises, or it is permanently barred. This limitation applies to the fullest extent permitted by law.

We may modify these terms at any time. Modifications are effective immediately upon posting on this page or otherwise communicated through the service, and the “Last updated” date at the top of this page will be revised. Your continued access to or use of the service after any modification constitutes your acceptance of the modified terms. If you do not agree to the modified terms, you must stop using the service.

These terms, together with the Privacy Policy and any other terms incorporated by reference, constitute the entire agreement between you and us regarding the service and supersede any prior agreements. Our failure to enforce any provision is not a waiver of that provision. If any provision is held unenforceable, it shall be modified to the minimum extent necessary and the remainder shall continue in full force. You may not assign or transfer these terms without our prior written consent; we may assign these terms freely. There are no third-party beneficiaries. Notices to us must be sent to the email address in the Contact section below; notices to you may be sent through the service or to the email address associated with your account.

Questions about these terms may be sent to:

heyjane.io support@heyjane.io